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Shipping & Returns
UPS Business Accounts
If your company would like to use their personal UPS shipping account, we are happy to install this on your checkout preferences.
Please send us an email to email@example.com with your UPS account number clearly listed, and we will write you back to confirm your shipping preferences and let you know when it has been installed for you.
International orders do not qualify for free shipping. However, several international shipping options at varied price points and delivery speeds are available to you.
Our shipping providers calculate these options and their associated costs independently. They can be seen at checkout whenever you enter your address. All customs and brokerage fees are the responsibility of the customer.
Late Orders and Orders Lost in Shipping
All shipping options provided by USPS are NOT automatically insured. Independent shipping insurance is offered to you at checkout, with $1.00 charged for every $100.00 off the order total. If shipping insurance is selected, your order is protected, and Charm Factory will replace your order at no cost to you.
Charm Factory is NOT responsible for lost, late, miss-delivered, or stolen packages for parties that do not choose to purchase shipping insurance.
If you need an automatically insured shipping method, you must select UPS shipping options.
Estimated Delivery Timeframes
Estimated delivery timeframes for USPS shipping methods are provided to you at checkout. These are purely estimations and NOT delivery guarantees. Charm Factory is NOT liable for orders that arrive later than these timeframes if shipped within the 36-hour order processing window. This delay is the responsibility of your chosen shipping option.
UPS does have delivery guarantees for their 2-Day, 3-Day, and Next-Day delivery options. UPS Ground will be delivered to the United States areas from our headquarters as shown below:
UPS Ground Service Time Map from New Mexico
Please expect these estimated time frames to double from November to January.
Returns of merchandise in new condition are accepted within 30 days of your purchase. If you need to return your purchase, send an email to firstname.lastname@example.org or leave a message at 866-867-5266 to start the return process.
Accepted returns are made with approval from the staff of Charm Factory.
Attempts to return merchandise that is not in new condition without disclosure will NOT be accepted and will void your ability to return merchandise to us in the future.
Exchanges of merchandise are always accepted for the following circumstances:
The charm you purchased is not the size you expected.
A charm looks different to you in person than you assumed it looked on the website.
You found a different charm you liked after placing your order and would prefer to use your budget on the charm that suits your purchase best.
Your custom engraving or jewelry piece was not completed to your expectations or did not match the quality of your previous orders.
Please take note that when exchanging an item:
Only single exchanges are offered.
Free return shipping labels will be offered for orders over $40.00. You must pay for shipping costs for exchanges under this amount
International returns and exchanges will require you to pay for or arrange return shipping.
If, after an investigation, we find the exchange is due to an error on our part, we will pay for your shipping.
Exchanges for any additional reasons are at the discretion of Charm Factory and are handled on a case-by-case basis.
Reach out to us with your reason for exchange at email@example.com or leave a message at 866-867-5266, and we will address the available options for exchanging your order.
Inventory Closeouts and Buybacks
Inventory closeouts can be offered to wholesale clients who are redirecting their inventory or closing their programs at the discretion of the Charm Factory wholesale team.
We are able to buy back sterling silver products that have been purchased within 90 days at 75% of the purchase price if the items can be fully restocked.
Items made of precious metals and NOT showing signs of tarnish can be purchased by weight cost to be remelted if they are over the 90 days or not in a condition to be restocked.
We offer this program to help recycle metals and relieve customers of inventory who have changes in their business models. However, these decisions are made on a case-by-case basis and are NOT guaranteed offers.
If you are interested in seeing if your inventory qualifies for this program, send a message to firstname.lastname@example.org.