Shipping & Returns

Returns of merchandise in new condition are accepted within 30 days of your purchase. If you need to return your purchase, send an email to info@charmfactory.com or leave a message at 866-867-5266 to start the return process.

Accepted returns are made with approval from the staff of Charm Factory.

Attempts to return merchandise that is not in new condition without disclosure will NOT be accepted and will void your ability to return merchandise to us in the future.

Exchanges of merchandise are always accepted for the following circumstances:

• The charm you purchased is not the size you expected.
• A charm looks different to you in person than you assumed it looked on the website.
• You found a different charm you liked after placing your order and would prefer to use your budget on the charm that suits your purchase best.
• Your custom engraving or jewelry piece was not completed to your expectations or did not match the quality of your previous orders. 

Please take note that when exchanging an item: 

• Only single exchanges are offered. 
• Free return shipping labels will be offered for orders over $40.00. You must pay for shipping costs for exchanges under this amount
• International returns and exchanges will require you to pay for or arrange return shipping. 
• If, after an investigation, we find the exchange is due to an error on our part, we will pay for your shipping. 

Exchanges for any additional reasons are at the discretion of Charm Factory and are handled on a case-by-case basis.

Reach out to us with your reason for exchange at info@charmfactory.com or leave a message at 866-867-5266, and we will address the available options for exchanging your order. 

Inventory closeouts can be offered to wholesale clients who are redirecting their inventory or closing their programs at the discretion of the Charm Factory wholesale team. 

We are able to buy back sterling silver products that have been purchased within 90 days at 75% of the purchase price if the items can be fully restocked.

Items made of precious metals and NOT showing signs of tarnish can be purchased by weight cost to be remelted if they are over the 90 days or not in a condition to be restocked. 

We offer this program to help recycle metals and relieve customers of inventory who have changes in their business models. However, these decisions are made on a case-by-case basis and are NOT guaranteed offers. 

If you are interested in seeing if your inventory qualifies for this program, send a message to wholesale@charmfactory.com.