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UPS Business Accounts
If your company would like to use their personal UPS shipping account, we are happy to install this on your checkout preferences.
Please send us an email to firstname.lastname@example.org with your UPS account number clearly listed, and we will write you back to confirm your shipping preferences and let you know when it has been installed for you.
International orders do not qualify for free shipping. However, several international shipping options at varied price points and delivery speeds are available to you.
Our shipping providers calculate these options and their associated costs independently. They can be seen at checkout whenever you enter your address. All customs and brokerage fees are the responsibility of the customer.
Late Orders and Orders Lost in Shipping
All shipping options provided by USPS are NOT automatically insured. Independent shipping insurance is offered to you at checkout, with $1.00 charged for every $100.00 off the order total. If shipping insurance is selected, your order is protected, and Charm Factory will replace your order at no cost to you.
Charm Factory is NOT responsible for lost, late, miss-delivered, or stolen packages for parties that do not choose to purchase shipping insurance.
If you need an automatically insured shipping method, you must select UPS shipping options.
Estimated Delivery Timeframes
Estimated delivery timeframes for USPS shipping methods are provided to you at checkout. These are purely estimations and NOT delivery guarantees. Charm Factory is NOT liable for orders that arrive later than these timeframes if shipped within the 36-hour order processing window. This delay is the responsibility of your chosen shipping option.
UPS does have delivery guarantees for their 2-Day, 3-Day, and Next-Day delivery options. UPS Ground will be delivered to the United States areas from our headquarters as shown below:
UPS Ground Service Time Map from New Mexico
Please expect these estimated time frames to double from November to January.
When will my order ship?
Charm Factory aims to get your order to you as quickly as possible. Orders generally ship within 36 hours of when the order begins processing. This is an estimate and NOT a guarantee.
An order accepted for processing is defined as the time when your order is received by our team and is physically being fulfilled. This is NOT equivalent to the time that you placed your order.
Orders are fulfilled and shipped Monday through Friday, beginning at 8:00 AM MST. For your order to be fulfilled the same day, it must be placed prior to this time. We process order batches once daily at this time. Orders placed after this time will be processed the following day.
Please expect these estimated time frames to double from November to January, and after promotional sales, due to order influx.
Once your order has been shipped, you will receive an automated email with your package’s tracking number.
If you notice you have not received a receipt of your order shipping within the 36-hour timeframe, please check your email and phone messages. We may be trying to reach you regarding a problem with your order. Our email address occasionally gets filtered to the junk folder of some of our customers.
If you have not received a tracking number email after the estimated 36-hour processing time, please send an inquiry email to email@example.com to have your tracking number manually sent to you.
Announcements of Closures
Internal Maintenance and Holiday Closures will affect order processing times.
Please note the top-of-site banner announcements on our website pages when posted. These announcements inform our customers when we are closed, indicating we are NOT processing orders between those dates. Assume that all messages and orders received are NOT being responded to or fulfilled until the associated resume date on the banner is reached. On that resume date, all messages and orders are cared for in the order they have been received.
These banners are posted as an indication that your order will NOT be immediately processed if placed during this time.
We are NOT responsible for orders received later than estimated arrival dates if those orders were placed during our closure periods. We make these closures announcements to allow our customers to decide whether or not to place their order at that time.
We offer multiple ways to ship orders to our wholesalers. See details about shipping providers and terms in the proper subsection.
For the processing of orders, you may choose from the following options:
Please expect estimated casting time frames to double from November to January.
Quality Assurance for Engraved Tags
Engraved tags go through a multi-step approval process involving our design team, engraving team, and you!
We want you to receive the tags that you expect. To make this possible, we insert multiple checks in the design and engraving process to ensure that the design and instructions you submit are what you receive on your custom engraved tags.
Due to the nature of the engraving machines, there are often minuscule discrepancies on each tag and on each future order that is placed, as it is centered each time by hand.
These discrepancies are very minute.
We ensure that the quality of each batch of tags still falls within a high-quality range for legibility, clarity, and centeredness. Batches of tags that are determined to fall within these quality ranges are NOT eligible for return as defective.
Please reach out to us at firstname.lastname@example.org if you have concerns about discrepancies in your tags.
Lead times for engraved tags
Please expect lead times for order processing to increase to 10 business days during the holiday season! Order early between November and January to get your tags in time for your needs.
Return and Exchange Policies for Engraved Tags
Engraved tags cannot be reused once your design is engraved on them. We aim to have competitive pricing and high-quality engraving results for our customers. In order to continue to offer both of these things, we are not able to accept returns of engraved tags unless your tags meet one of these approved defects:
If you have questions about how to order your engraved tags for the best results, visit our How to Order Tags page or send us an inquiry at email@example.com!
Charm Factory strives to meet a high-quality standard with the items we make and sell to you. Our small team handcrafts our charms and findings in Albuquerque, New Mexico. We carefully select and inspect your items to ship to you and search for defects by hand while fulfilling your order.
If you do receive a defective item, we will always offer you a return or exchange, assuming that the item does not meet our quality standards. If you believe you have received a defective item, please contact us at firstname.lastname@example.org and we will be happy to help you replace or return the item!
Quality Standards for Alphabet Beads
All series of alphabet beads on our website are handcrafted. The sides are ground down, and the stringing holes are drilled out individually for each bead by hand.
As these items are handcrafted and not machined, our standard of quality for our beads includes minor discrepancies in the uniformity of the stringing holes and the edge shaping of each bead.
We work hard to identify beads with scratches, missing chunks, or undrilled holes and remove them from our inventory before they make it to you. If you receive a block with one of these defects, we will absolutely refund or exchange your merchandise.
Requests for returns or exchanges of alphabet beads are handled on a case-by-case basis and are NOT guaranteed to be accepted.
Continuous returns and exchanges of alphabet beads that do not include the defects listed above will NOT be accepted.
Stock levels are installed on our website to reflect live inventory counts. Out of stock items take 2 weeks to be manufactured and returned to live inventory, available to order. Backordering of out of stock items is possible, and the lead time for a backorder to be fulfilled is typically 3-4 weeks.
If you need to place a large backorder of 25 units or more of an item, please contact us at email@example.com. We are happy to help place a manual backorder for you.
Charm Factory products with the following defects do not align with our quality standards:
Pricing is based on the precious metals market; because of this, expect pricing fluctuations due to market changes.
We cannot offer returns or exchanges on items that are improperly cleaned.
Refer to our care and cleaning guide for both sterling silver and pewter maintenance. Download it here!
Note: To preserve the black oxidation markings on our pieces, DO NOT clean any of our jewelry items with:
Silver imitation, or pewter, is very affordable; however, it is also notably soft and naturally oxidizes quickly.
Be gentle when polishing or cleaning non-silver items, as they are prone to scratching.
Silver imitation does not look exactly like silver. Expect a darker antiqued finish on these items due to the initial color of pewter as well as oxidation.
If you lose crystals from any of our charms within 4 weeks of receiving your purchase (based on shipment tracking), we will exchange the item for you.
Jump Ring Faults
Charm Factory offers Laser Welding as an option for built jewelry pieces. Laser Welding ensures that built jewelry pieces last longer as the jump rings attaching the individual charm items are sealed shut.
If an item is lost from a jewelry piece that underwent the Laser Welding process, we will replace that item.
We highly recommend this service for the pieces you would want to stay intact for a long time.
If you choose not to have your jump rings welded and a charm is lost after 30 days from receiving your purchase, we will NOT cover replacements.
Returns of merchandise in new condition are accepted within 30 days of your purchase. If you need to return your purchase, send an email to firstname.lastname@example.org or leave a message at 866-867-5266 to start the return process.
Accepted returns are made with approval from the staff of Charm Factory.
Attempts to return merchandise that is not in new condition without disclosure will NOT be accepted and will void your ability to return merchandise to us in the future.
Exchanges of merchandise are always accepted for the following circumstances:
Please take note that when exchanging an item:
Exchanges for any additional reasons are at the discretion of Charm Factory and are handled on a case-by-case basis.
Reach out to us with your reason for exchange at email@example.com or leave a message at 866-867-5266, and we will address the available options for exchanging your order.
Inventory Closeouts and Buybacks
Inventory closeouts can be offered to wholesale clients who are redirecting their inventory or closing their programs at the discretion of the Charm Factory wholesale team.
We are able to buy back sterling silver products that have been purchased within 90 days at 75% of the purchase price if the items can be fully restocked.
Items made of precious metals and NOT showing signs of tarnish can be purchased by weight cost to be remelted if they are over the 90 days or not in a condition to be restocked.
We offer this program to help recycle metals and relieve customers of inventory who have changes in their business models. However, these decisions are made on a case-by-case basis and are NOT guaranteed offers.
If you are interested in seeing if your inventory qualifies for this program, send a message to firstname.lastname@example.org.
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